Our tailored approach delivers fully certified agents solely dedicated to keeping your customers happy and loyal to your brand. A commitment to learning and willingness to absorb new information through our self-paced certification courses are essential ingredients in agent success. Our agents are self-motivated to learn because they want to be ready to work.
Agent readiness kickoff
Our kickoff sessions are a personalized, overview of the certification process and introduce agents to facilitators who are there to support agents along the way. Our facilitators are a unique blend of subject matter experts, motivators, and project managers.
Digital Customer Care Company certification
Leveraging our learning delivery process, agents can access performance-based content anywhere, anytime. Here, agents are quickly engaged in relevant program content and learn the necessary skills to succeed in their business. And throughout the entire process, our facilitators are available to support agents.
Digital Customer Care Company works closely with you to develop program certification materials, often leveraging your existing content. We deliver a blended solution, combining performance-based and instructor-led learning, depending on your needs. Our team comprises seasoned professionals with numerous years’ experience in learning design and contact center certification.
We’ll develop a nesting plan that is customized just for you. Our goal is to ensure that first call taking occurs in a supportive environment, where facilitators are available to provide recommendations, answer questions, and help transitions agents to their new program team.
Leveraging our experience creating learning content, we offer a customizable distance learning and development solution that you may purchase for delivery to your own workforce. Docebo equips workforces with application and soft-skills development, delivered as a service.